Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is available from 2:00 PM to 8:00 PM and check-out must be completed by 10:00 AM. Arrivals after 8:00 PM must be agreed and confirmed in advance by the accommodation.

Question 2

Do you accept pets?

Accepted Answer

Pets can be selected during booking, the supplement is calculated at the time of booking and pets may not be left unattended in the room.

Question 3

Is parking available?

Accepted Answer

A partnered secure parking facility is available nearby; full directions are provided before arrival.

Question 4

How can I cancel my booking?

Accepted Answer

Cancellation must be requested from the account area or in writing. More than 15 days before check-in, a full refund applies; from 15 days to 48 hours before check-in, only any balance already paid is refunded; within 48 hours and in case of no-show, no refund is due.

Question 5

Is smoking allowed?

Accepted Answer

No. Smoking is prohibited throughout the property, including rooms, bathrooms, balconies, corridors, and common areas. The ban applies to cigarettes, cigars, pipes, e-cigarettes, vaporisers, and heated tobacco devices.

Question 6

How far is it from the central station?

Accepted Answer

The accommodation is about a 5-minute walk from Napoli Centrale (Garibaldi) station.

Question 7

Do children aged 0 to 2 pay?

Accepted Answer

No. Children from 0 up to 2 years old stay free of charge and are not counted in the number of persons for pricing purposes, provided their stay is communicated before arrival.

Frequently Asked Questions

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